Application Support Specialist - WirelessCar , Helpdesk & Support : Goteborg(Sweden)

For our client WirelessCar we are looking for a Application Support Specialist

Job description: 
We are looking for a Consultant to work as Application Support at WirelessCar. You will be tasked with: 
• Eliminate problems by monitoring, analysing and grouping all incoming queries and problems 
• Secure that users can pursue their professions through preventive support 
• Provide information to customers in the event of operational disturbances 
• Registration, initial support, prioritization and classification 
• Prioritizing according to type, severity, SLA impact and work load 
• Incident monitoring, tracking and communication 
• Following the incident through until it is resolved 
• Support, investigation and diagnosis 
• When a solution is at hand, apply the solution/workaround and verify the result  


Required skills: 
- At least 3 year of experience working with 2nd-3rd line support 
- Strong Linux knowledge 
- Good DB knowledge (SQL, NoSQL or similar)  
- Good understanding of Support methodologies (ITIL) 
- Customer support experience 
- Strong analytical and problem solving skills  
- Strong Shell script programming knowledge (Proficient in Python/Perl/Ruby is a plus) 
- Fluent in English, both spoken and written   
 
Preferred skills: 
· AWS/Cloud Environment
· JIRA Service Desk 
· Kibana
· Experience with Agile methodologies (SAFe, Scrum)

Or, know someone who would be a perfect fit? Let them know!

nordicForum@Kista

Torshamnsgatan 35
164 40 Kista Directions info@smartgeeks.se +46.765.570588 View page

Submit Your CV

                            We want to hear from you, to start something special!

As one of Sweden’s leading talent acquisition and consulting companies, we have new and exciting roles becoming available all the time. We’re always keen to match quality candidates with these roles – so send us your CV and don’t miss out on the latest opportunities.

517eefdd-c913-4699-ae2c-58404318dad5.png

We’ll be in touch to discuss suitable roles as they become available. One of our specialist career consultants will contact you when they are able to introduce positions that fit your skills and experience.

Teamtailor

Applicant tracking system by Teamtailor