Application Support Specialist - WirelessCar , Helpdesk & Support : Goteborg(Sweden)

For our client WirelessCar we are looking for a Application Support Specialist

Job description: 
We are looking for a Consultant to work as Application Support at WirelessCar. You will be tasked with: 
• Eliminate problems by monitoring, analysing and grouping all incoming queries and problems 
• Secure that users can pursue their professions through preventive support 
• Provide information to customers in the event of operational disturbances 
• Registration, initial support, prioritization and classification 
• Prioritizing according to type, severity, SLA impact and work load 
• Incident monitoring, tracking and communication 
• Following the incident through until it is resolved 
• Support, investigation and diagnosis 
• When a solution is at hand, apply the solution/workaround and verify the result  

Required skills: 
- At least 3 year of experience working with 2nd-3rd line support 
- Strong Linux knowledge 
- Good DB knowledge (SQL, NoSQL or similar)  
- Good understanding of Support methodologies (ITIL) 
- Customer support experience 
- Strong analytical and problem solving skills  
- Strong Shell script programming knowledge (Proficient in Python/Perl/Ruby is a plus) 
- Fluent in English, both spoken and written   
Preferred skills: 
· AWS/Cloud Environment
· JIRA Service Desk 
· Kibana
· Experience with Agile methodologies (SAFe, Scrum)

Or, know someone who would be a perfect fit? Let them know!


Torshamnsgatan 35
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