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SmartGeeks Consulting AB career site

Application Support IT

For our client we are looking for a Application Support IT

Job description: 
Support users by explaining system capabilities, handling questions and solving incidents. Identify actual and potential software problems and provide analysis to the maintenance team, respecting commitments according to the support part of the Assignment Agreements.  

• Resolve technical problems or questions reported through our case handling system CHAIN, e-mail or phone for our internal systems Matris, Techtool and Caretrack.  
• Coordinate, communicate and follow up on major issues on said tools together with Dealers, Hubs, Region EMEA functions and Global functions.  
• Assist colleagues in their daily trouble shooting.  
• Support the development of new system solutions like the Volvo Oil Analysis program along with Dealers, Suppliers and our global functions.  

You will have a CareTrack and Matris Key User role meaning:  
• 1st level system and process support.  
• Support users in the user access process in the region.  

You will have the Tech Tool Key User role meaning:  
• 1st level system and process support.  
• Overall regional responsible for user access to the system.  
• Participate in key user group forums.  
• Do testing on machines of new releases of Tech Tool on machines in our Customer Center fleet.  
• Provide support and reporting of ActiveCare to the Volvo CE dealer network.  
• Effectivelly manage, create and oversee ActiveCare cases.  
• Work within the technical support and ActiveCare case queue to ensure high customer satisfaction.  
• Analyze problem issues in order to develop innovative resolutions at dealer and customer level.  
• Communicate to the Volvo CE dealer network and customers on activities needed to ensure machine uptime.  
• The technical liaison between the dealer and the Global Customer Solutions Team.  
• Developing service aids/materials not provided by the Global Technical Support or Service Engineering, but deemed necessary for region EMEA  
• Suggest enhancement to systems and processes related to ActiveCare .  
• Handle monthly ActiveCare reports to dealers and customers.  
• Other duties assigned as required as we will have an agile approach.

Picture of Prashant Jain
Contact Prashant Jain Head of Sales & Business Development, also leading sustainable marketing strategies.

Colleagues

Picture of Prashant Jain
Prashant Jain
Head of Sales & Business Development, also leading sustainable marketing strategies.

nordicForum@Kista

Submit Your CV

                            We want to hear from you, to start something special!

As one of Sweden’s leading talent acquisition and consulting companies, we have new and exciting roles becoming available all the time. We’re always keen to match quality candidates with these roles – so send us your CV and don’t miss out on the latest opportunities.

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We’ll be in touch to discuss suitable roles as they become available. One of our specialist career consultants will contact you when they are able to introduce positions that fit your skills and experience.

Application Support IT

For our client we are looking for a Application Support IT

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